AT&T’s “GeorgeA” Was Right

Of all the people I spoke to earlier in the week about the sudden change in the estimated delivery date for my iPhone 6 from delivering on 9/19 when I ordered it to delivering 10/13-10/31 when I checked the online status, only GeorgeA from the @ATTCustomerCare Twitter team suggested that the reason the order could not be canceled was that it really was still scheduled to ship in time for September 19 and it was the new estimate that was incorrect.

Today’s status on AT&T’s site has changed from estimating delivery in the second half of October, to shipped and expected to arrive tomorrow:

Shipped

It amazes me that their e-commerce systems can’t keep track of things a little better, but it would almost have been better to just say they didn’t have a delivery date available than to estimate delivery over a month after the order date. I’ve heard of under promising and over delivering, but that’s taking it to an extreme!

Thank You GeorgeA

I would like to say a big thank you to GeorgeA both for spending the time earlier in the week explaining what he saw and what he thought it meant, and for being the only AT&T employee I spoke to on Tuesday who could work out that the error actually meant.

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