I don’t know if all school districts are this bad (I have a feeling it might be a common thing, if not universal), but my experience with the Alameda Unified School District doesn’t fill me with hope for future.
My first attempt to start the online registration was stymied by the insistence that I use Internet Explorer (impossible since I have only a Mac and an iPad). This is frankly ridiculous as a requirement too; it was bad enough a decade ago, but today there should be absolutely no need for something as basic a web based school enrollment system to require a specific browser or platform.
To further indicate the poor quality of the IT at AUSD, on the morning when enrollment for next year’s kindergarten grade was opened, their system crashed. All appointments issued before that were then canceled and we had to complete the process a second time. Alameda’s entire population is around 75,000 people. I don’t know how many of those would have been trying to enroll their pre-schooler in kindergarten for next year, but I can’t believe it was that many.
Once the online process was completed, the system generated an appointment for us (which happened to be today for me). The email that they sent out included the time and date, but did not include the address of AUSD’s administration offices.
When I mentioned that at the front desk while signing in, the lady there agreed that was something that should be fixed and asked me to point it out to the “enrollment counsellor.” At the end of the appointment, I mentioned it to her and she just said it has been suggested before but the address is all over their website and it is an IT issue. Or, in other words, “Not her problem.” Apparently no interest in doing a good job; just enough to get by.
As part of the online process we needed to upload copies of a utility bill and this year’s property tax bill. The online FAQ for what we need to bring to the appointment included these bills as well as my ID and the kid’s birth certificate & vaccination record.
I had assumed that she would simply check my ID to make sure I was who I said I was, but no. She wanted to make a copy of it. When I asked why, and how that copy would be secured, she said she didn’t know and if I wanted to find out I would have to contact the school. In the end, she got me a vague statement from the director that the copy would be locked up and not accessible to the public. Not much of a reassurance. I will be pursuing that further.
Also on the list of documents to bring was a printed copy of the electronic enrollment. That seemed odd to me since they should have the electronic version. When I questioned that, I was told the printed copy was for the school and they didn’t have access to the electronic copy. There are problems I can see with this:
- If they need access to the information, why can they not be given access electronically? That seems like a flaw in the system. Far safer to have them access it electronically than keep a paper copy stored somewhere.
- If they do need a printed copy, why can the AUSD administration not print them one to put in this paper file. They were able to print copies of the bills I uploaded OK, and print other forms.
Finally, since we were also interested in the possibility of a transfer to a school other than the one we would be normally assigned, I asked about that. That is also online, but unlike the rest of their site, the transfer request process is implemented using Google Forms and, apart from some of the questions not really handling the case of a transfer request for a pre-K student, it worked well. It is a shame the rest of the application process isn’t handled the same way.