BenefitWallet: Customer Service At Its Worst

The HR service my new employer uses, JustWorks, does not, it seems, partner with the best service companies. Our health insurance is with Aetna, and is awful by comparison with other plans. The dental and vision benefits are also through Aetna, and worse than the more common plans I’ve had previously.

All of that is nothing compared to BenefitsWallet though. JustWorks are using BenefitsWallet to provide the FSA and HSA options. They sent me information to sign up in the middle of June, and again on July 1. I was traveling however, and only got around to it trying to sign up this evening.

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