Comcast Disaster Continues

Oddly enough, the remote initialisation of the DVR did nothing to fix the problem with it crashing when it tries to record. I come in tonight to find it locked up in the same way as before.

I’m not yet convinced that this is a hardware issue though. So I am not expecting the box they bring on Monday to fix this issue unless it is a different unit (or has fixed software on it). Others are also having problems with the Motorola DCH3416, and Comcast’s service in general by the sounds of it.

And, yes, that’s yet another visit (my third so far) from the Comcast technicians – I asked tonight if they can book recurring appointments so they can just come out the same time each week and fix whatever has failed since the last visit. At the rate they’re going, they may as well just park out front.

3 thoughts on “Comcast Disaster Continues

  1. Hmmm… sorry for your troubles. I have been extremely lucky with Comcast. Must be newer boxes they are using now? I have the On Demand & DVR services & works maybe a bit too well…..

    Ok – so here is sending good vibrations from my cable box to yours that all be resolved quickly & no more quirky stuff abounds!!!

    Good Luck – too funny about the recurring appointments!! Sometimes can feel that way uh?

    Have a great Holiday!

  2. Hi!

    I work for Comcast and noticed your blog. Sorry to hear you have been having trouble with our DVR service. I would like to see that the next time we’re out there we solve the problem for good. If you would like my assistance, please email our team at We’re here if you need us.

    Kind Regards,
    Melissa Mendoza
    Comcast Customer Connect
    National Customer Operations

  3. I just got the DCH 3416 yesterday and the box does not work with the remote comcast gave me, I’ve had issues with comcast when they disconnected me for no reason in September. Tech’s coming out tomorrow to look at it, this’ll be 4th time in 5 months.

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