Another Day, Another Pipex Response

So, after yesterday’s ridiculous request for personal information before they could even acknowledge a broken link on their own web site, I sent them the detailed information about the broken link and asked them to forward it to their web team.

This morning I get another response asking for personal information. Only now it is asking for more information than the previous request:

Dear Mr. Gordon,

Thank you for your correspondence, the contents of which have been noted.

In accordance with Data Protection laws we require three of the following pieces of information to allow us to access your account and advise you on your query:

– Your Customer account number

– Your full name

– Your date of birth

– Your address including postal code

– Your contact telephone number or email address

Unfortunately, your original correspondence does not contain three of the above pieces of information. Therefore we need you to send them through to us along with a copy of your original correspondence. Please note that we will be unable to act upon your enquiry until we are in receipt of this required information.

Once we have these details a member of our Customer Relations Team will endeavour to respond to you within 48 hours. Should we fail to respond to you within this timeframe we would appreciate your continued patience. Rest assured that we will be in contact with you as soon as we can. We apologise for any inconvenience this may cause.

Kind regards,
Michele Hatter
Pipex Customer Relations

Our Customer Care Department is available on 0871 663 3300. Calls are charged at 5p/min from a Pipex line or at 10p/min from a BT line. Calls from mobiles and other providers may vary. Lines are open 8am-9pm Monday-Friday, 8am-5pm on Saturdays and 9am-6pm on Sundays.

I am going to try to escalate this to Pipex and/or Tiscali management now. It has reached the point of the ridiculous that when somebody reports a simple broken link on their website they feel the need to collect unnecessary personal information about the person making the report.

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