Ongoing Pebble Issues

Update: Check out my more recent update on my Pebble experiences too.

Anybody following along here will know that I have been having intermittent connection issues, as well as bluetooth audio interference issues, with my Pebble smartwatch. But more than that, I have been having issues with their customer support. Not to mention having their Chief Evangelist accuse me of whining, and then block me on Twitter. Great way to treat your customers. Guess she doesn’t want to actually hear from real users. 

On October 17, I was given this answer by one of their support folks:

We well received your logs, and will review them thoroughly and have a reply by Tuesday. Thanks for your patience.

That was a Friday. By the next Friday, October 24, I had still heard nothing other than another canned response on a different case number because I submitted more logs through their app and it generates a new case each time suggesting I upgrade to iOS 8.1 (which I had already done, and which has made no difference).

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App Store Roulette

This week I have been presented with something of a dilemma regarding what to do with my iNewz applications for the iPhone, iPod touch and most recently the iPad. As is often the case with apps for these platforms, the cause of the problem is nothing technical; it began with Apple’s review process, or more specifically the inconsistent way in which it is applied.

The Rejection
Like most app developers, I’ve had rejection emails from Apple before (actually called “feedback”), and they have normally been for things that are simple to address, even if not always things I agree with the need for.

This one was different though. Here’s the key paragraph of the email:

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