When making long trips in an EV, plentiful, reliable, fast charging locations are essential. Electrify America has done a good job of installing fast (150KW and 350KW units) in lots of locations, but the reliability is simply not there today.
Before getting to my thoughts on the state of Electrify America, I will recount our recent experiences. Also, I am restricting this to Electrify America for now for two reasons: firstly, they are the network that provides the Taycan’s included charging service, and secondly, they are the network with the most 350 KW charging units. We have used ChargePoint for a long time with our previous EV, and once with the Taycan too, and while I have never experienced serious problems with their network, the DC chargers they have deployed in most locations seem to be 50 KW units.
I should also note that Electrify America did reach out to me on Twitter and arrange to call me to talk about the experiences we had on this trip. In general, Electrify America support personnel are great, and will do everything they can to make it work, but, much like the Porsche Connect support team, they have very limited tools at their disposal to diagnose issues or resolve problems. Most of the time, the best they have been able to offer is to pass the message on to maintenance to get the charger looked at.
Our recent trip down to SoCal and back highlighted just how much the reliability matters, and how far from achieving it we are. The round trip was just over 1,000 miles, so we needed several charging stops (we also had no charging facilities at our destination, so we needed a charge while there to prep for the return journey). We left Alameda with 100% state of charge; enough to make it to the charger at Walmart in Tulare, about 220 miles away.
One of the included services the Taycan comes with is unlimited, free 30 minute sessions on Electrify America, the charging network that Volkswagen are building as part of their retribution for dieselgate. As early Tesla Model S and X owners will attest to, free rapid charging makes road trips even better. Half an hour on a 150kW charger should be enough to get the car back up to 80% in most cases. On a 350kW charger, if you can find one, it will be more than you need.
Sounds great doesn’t it? Finally, a network to rival Tesla’s awesome super=charger network, backed by vehicle manufacturers so the experience with their cars will be as seamless as Tesla owners are used to: pull up, plug in and charge. And, yes, that really is how simple it is. We’ve rented a Tesla Model X twice now, once in the UK and once here in California. In both countries the experience was that simple. The navigation took us to the charger location, we plugged in (after a short wait on a couple of occasions) and that was it. No cards, no apps. Just plug in & charge.
Anybody following along here will know that I have been having intermittent connection issues, as well as bluetooth audio interference issues, with my Pebble smartwatch. But more than that, I have been having issues with their customer support. Not to mention having their Chief Evangelist accuse me of whining, and then block me on Twitter. Great way to treat your customers. Guess she doesn’t want to actually hear from real users.
On October 17, I was given this answer by one of their support folks:
We well received your logs, and will review them thoroughly and have a reply by Tuesday. Thanks for your patience.
That was a Friday. By the next Friday, October 24, I had still heard nothing other than another canned response on a different case number because I submitted more logs through their app and it generates a new case each time suggesting I upgrade to iOS 8.1 (which I had already done, and which has made no difference).