Seems that I’m not the only one who finds T-Mobile’s cellular support folks to be the best in the industry: check out T-Mobile USA’s Handset Unlocking Policy on the Operation Gadget site for another story of excellent customer service from T-Mobile.

While on the subject of cellular, there’s an interesting article about mistakes made by the the disaster called AT&T Wireless. Very interesting reading, and perhaps a clue to some of the problems they’ve had with customer support lately.