Alameda Library Dated Policies

For the most part, the Alameda City library serves its purpose well, but today I encountered something that surprised me given all the other technology the library has deployed. The reality though is that it was not a limitation of the technology at all. It was a dated policy being enforced by librarians with little interest in serving customers. Given the technology already deployed, the experience I had picking up a book reserved in my daughter’s name should never have happened.

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